[Electrical equipment and other]
Included in recall
Recall completed
Target: Vehicles manufactured between (November 9, 2016 - June 10, 2019)
Contact us: GM Korea representative number: 080-3000-5000
target device: Electrical equipment and other
Defect details: <p>We have confirmed that two extremely unlikely manufacturing defects exist simultaneously in the same battery cell of a high-voltage battery. In this case, when the battery is fully charged or close to fully charged, the high-voltage battery with the manufacturing defect may emit smoke or heat, which may cause the high-voltage battery and other parts to melt or be damaged, resulting in a fire. Possible recall <*<b><u>Updated improved diagnostic software that strengthens high-voltage battery status monitoring for safe vehicle use and recall that limits the maximum charge of the high-voltage battery to 80%</u></b> Visit the nearest Bolt electric vehicle service center <b><u>and prioritize software updates We hope that you will receive action</u></b>, and we ask you to be aware of and follow the <b><u>important instructions below</u></b> before your visit.></p><p><br></p><p><b><u><span style="color: rgb(255, 0, 0);"><u><※Important Information></u></span></u></b></p><p><span style="color: rgb(0, 0, 0);">1. For your safety, please be sure to change the maximum charge capacity to 90% in the "Target Charge Level Option" through the charging option settings in the vehicle until this recall is addressed. (How to set the target charge level: <a href="https://youtu.be/u5_mBIQcPoQ)">https://youtu.be/u5_mBIQcPoQ)</a></span></p><p>2. Please recharge the high-voltage battery as often as possible after driving the vehicle. Please avoid letting the remaining battery driving range fall below 70 miles (approximately 113 km).</p><p>3. To avoid emergencies, please park the vehicle outdoors immediately after charging. If charging for a long time (overnight charging, etc.), do not leave the vehicle unattended while charging. Please.</p><p><br></p><p><b><u><span style="color: rgb(255, 0, 0);"><u><※Customer preparation when replacing high-voltage battery></u></span></u></b><br>1. Fast high-voltage battery replacement For this reason, please do not perform high-voltage charging (charging without a plug) the day before (within 24 hours) the product is brought to the service center.<br>2. When arriving at the service center, the high-voltage battery must be in a state of charge (SOC) of less than 90%.<br>3. <b><u>High-voltage battery replacement recall</u></b> due to limited replacement locations. <b><u>We plan to carry out a recall through reservation</u></b>, so <b><u>please contact GM Korea Customer Center at 080-3000-5000 to discuss the exchange location and date.<br></p>
Recall Post Date: December 03, 2021
Correction method: <p>Installation of improved diagnostic software and maximum charge limit of 80% [*<b>For some vehicles <span style="color: rgb(255, 0, 0);">2022.01.24 / 2022.01.27 / 2022.05.03 / 2022.05.25 / 2022.06.27 / From 2022.11.14, battery replacement and improved diagnostic software update (recovering 100% maximum charge)] are possible</span>. <span style="color: rgb(255, 0, 0);"><b>For details, please contact the manufacturer's customer service center. Please contact us.]</p><p><br></p><p><b><span style="color: rgb(255, 0, 0);"><u>** 2019 model year vehicles:</u> <span style="color: rgb(0, 0, 0);">After installing improved diagnostic software and limiting the maximum charge to 80% from 2021.12.03 → 2022.01.24 / 2022.01.27 / 2022.05.03 / 2022.05.25 sequentially [in the second half of 2022 (around July)] considering the improved high-voltage battery supply and demand schedule, etc. Battery replacement and improved diagnostic software installation (maximum charge 100% restored) installation </span></span></b><b><span style="color: rgb(255, 0, 0);"><span style="color: rgb(0, 0, 0);"> </span></span></b></p><p><b><span style="color: rgb(255, 0, 0);"><u>** 2017-2018 model year vehicles:</u> <span style="color: rgb(0, 0, 0);"> From 2021.12.22, improved diagnostic software will be installed and the maximum charge will be limited to 80% → 2022.06.27 / 2022.11.14 Battery replacement and improved diagnostic software (maximum charge 100% restored) will be installed sequentially in consideration of the improved high-voltage battery supply and demand schedule. </span></span></b></p>
Correction period: From December 3, 2021